PAYMENT & SHIPPING METHODS
PAYMENT & SHIPPING METHODS
A. PAYMENT METHODS
1) Credit - Debit - Prepaid card
At anastasaki.gr, we offer the ability to pay for orders, by Visa, Mastercard, Maestro, American Express and Diners credit, debit and prepaid cards.
All payments made by card are processed through Alpha Bank’s «Alpha e-Commerce» electronic payment platform and use TLS 1.2. encryption, with a 128-bit (Secure Sockets Layer – SSL) encryption protocol. Encryption is a way of encoding the information, until it reaches its designated recipient, who will be able to decode it, by using the appropriate key.
Your card details are not accessible from our online store, nor are they stored in any way. For this reason, you need to re-register them, every time you use the card, for transactions through our website.
If the card bears a different holder’s name than the one on the shipping address, you may be asked to show the card upon receiving of the order, in combination with legal documents, for the identification of the holder (identity card or passport or driver’s license).
2) Bank Deposit
In anastasaki.gr, we also offer the possibility of paying orders, by transferring / depositing the total amount of your purchases, to one of the following bank accounts, as indicated below:
(a) ALPHA BANK
Account number: 146002320007854
IBAN: GR5701401460146002320007854
Beneficiary: ANASTASAKI O.E.
(b) NATIONAL BANK OF GREECE
Account number: 71000318015
IBAN: GR5901107100000071000318015
Beneficiary: ANASTASAKI O.E.
The deposit amount must always include the total amount of shipping costs (if there any), as calculated by our website, at the completion of your order, as well as the transfer costs between different banks, which are borne entirely by the customer for both banks («OUR», not «SHA»). In the justification, please enter your name and order number, in order for us to identify your payment and forward your order.
After the deposit of the amount of your order, you need to send us the deposit receipt, by e-mail, to sales@anastasaki.gr. The order will be executed after we receive the deposit receipt on our e-mail address and we verify that the net payment amount is shown, in the selected deposit account.
NOTE: All deposits and payment transfers must be made in the invoicing currency of our store, aka in euro (EUR), even if you have chosen any other currency, for the display of the prices of the list. In this case, the total amount of your order in euro (EUR) is shown, below the general total of the currency, which you have selected.
3) PayPal
Payment of the order may take place, with the reliability and security of the service «PayPal». By choosing payment via PayPal, we give you the opportunity to pay for your order, using the safest and most widely used payment method in the world. Once you have completed filling all the other information required to submit the order, you will be automatically taken to the secure PayPal transaction environment, from which you will be able to either fill in your card details directly, or sign into your existing PayPal account and use your stored information, with just one click. Confirmation of your payment, via PayPal, may take between 1 and 3 business days and your order will be shipped the next business day. When using PayPal for your transactions, you do not give your card details to the online store, but only to PayPal.
4) Cash on delivery (only for shipments within Greece)
For orders and shipments exclusively within Greece, anastasaki.gr offers its customers the possibility to pay the price of their order, upon delivery, at the selected address, during the submission of their order.
For destinations within Greece, the cost of delivery is three euros (3 €) for delivery, via the company “HELLENIC POST OFFICES (ELTA)” and two and a half euros (2,5 €) for delivery, via the courier company “ELTA COURIER”, in addition to the net purchase value of the products and any shipping costs. The maximum order amount, which can be paid using this delivery method, is four hundred and ninety-nine euros and ninety-nine cents (499,99 €), per purchase document (receipt or invoice).
B. SHIPPING METHODS - DELIVERY TIME
The online store anastasaki.gr gives you the ability to have your orders shipped and delivered, using the following methods:
1) Greece
- Via the company «HELLENIC POST OFFICES (ELTA)»: Delivery takes place within 3 to 10 business days.
- Via the courier company «ELTA COURIER»: The shipping time, via courier for Greece, is 1 to 2 business days and 1 to 5, for inaccessible areas.
2) International
- Via the company «HELLENIC POST OFFICES (ELTA)»: Delivery takes place within 15 business days, for the countries of ZONE 1 and 30 full calendar days, for the countries of ZONE 2.
- Via the courier company «ELTA COURIER»: The delivery time for international shipping, via courier, until the day of arrival of the package in the delivery state, is estimated, indicatively, around 3-6 business days, depending on the state’s zone.
ZONE 1: EU countries, as well as Luxembourg, Switzerland, Iceland, Norway
ZONE 2: Other European countries and third countries
The delivery time depends on the shipping method you choose. Shipments take place daily, except Saturdays, Sundays and public holidays. Rarely, there may be a delay in the order, which may last between 24 to 72 hours and may be due to periods of peak or additional product control, as well as cases of force majeure (see below). The times and reasons for any delay in the order are indicative. Please note that the delivery time of international orders may vary, depending on the post office and customs office of the country of delivery, which may withhold packages for a long time, before their release. Our COMPANY bears no responsibility for such delays.
Prices are adjusted by volume measurement and based on the weight of the shipping package, as well as on the delivery state of the package. Shipping costs for each destination, as well as the total cost of your order, can be tracked in your shopping cart, before completing your order.
For the time being, it is not possible to send packages without shipping costs. Please be informed, through our website, of future relevant offers.
The status of your order, the bill of lading number and the transfer details are sent to you, by e-mail, so that you can trace and search your order, at any time, with the barcode number, which will be sent to you, within that e-mail.
To have an order delivered, by a shipping courier company or agency, other than the above-mentioned partners, you must contact the COMPANY first, via the website’s contact form or by e-mail, at sales@anastasaki.gr, in order to be given a personalized offer.
C. OTHER CHARGES
The e-shop anastasaki.gr shall not be liable for any additional charges (duties, special taxes, etc.), which may be imposed on you, on the basis of any monetary law, which may apply, mainly in countries, outside the European Union. Customers outside the EU are subject to possible additional charges, which may result from taxes and duties, during the customs clearance process. It constitutes an unquestionable obligation of the user / customer to check the monetary rules of the delivery state. Our COMPANY is not responsible for the provision and / or payment of these charges.
D. PACKAGE LOSS
In case of loss of a package, the declaration of loss and the respective compensation takes place, within the deadlines set by the «HELLENIC POST OFFICES (ELTA)» or “ELTA COURIER”, respectively. The customer has ten (10) business days, from the moment he receives the e-mail of shipment confirmation, in order to declare its loss to the COMPANY. After that period, no declaration of loss shall be accepted.
In case the customer declares the loss of the package within ten (10) days, the COMPANY undertakes the creation of a search folder. As part of this process, the COMPANY is likely to ask the customer for various documents, which are required for the creation of the folder and which the customer will have to send, as soon as possible, without undue delay.
Afterwards, the shipping company gives the definitive answer for the search for the package, no later than two (2) weeks. The answer may be: (a) that the package has been found and is sent to the customer, according to the normal procedure, or (b) that there is a package loss and in this case, the COMPANY informs the customer and re-sends the product or compensates the customer, at the customer’s choice.
Any package that has not been searched by the customer and has been returned to the COMPANY, is re-charged with the costs of its re-shipment.
E. FORCE MAJEURE
If, for reasons of force majeure (f.e. bad weather, strikes, pandemics, etc.), it is not possible to deliver the products to you, within the aforementioned time limit and the maximum legal limit of thirty (30) calendar days from the valid conclusion of the contract, we will inform you by e-mail, in order for you to tell us if you desire the completion of your order, under these circumstances. Our COMPANY bears no responsibility for any situation beyond its sphere of influence and power and its own fault. However, in any case, we will do everything, humanly possible, for your best service.
IV. CANCELLATIONS / RETURNS / CHANGES POLICY
In anastasaki.gr, supporting e-commerce, we want our customers to be satisfied with their purchases, through our online store and we provide you with the possibility to enjoy the privilege of direct contact with our available products, from the screen of your computer, mobile or tablet, in the fastest and easiest way, through the completeness and accuracy of the descriptions and illustrations, for the products posted on our website.
For this reason, we follow the most flexible return policy possible and in combination with the special character of our products, as handmade, but also as particularly fragile and we present, to your knowledge, the terms and conditions for the cancellations, returns and replacements of defective or non-defective products.
The terms and conditions described in this policy apply to all products purchased from our online store, via the Internet, on the website www.anastasaki.gr.
A. ORDER CANCELLATION
For any cancellation of the order, in whole or in part, you must contact our COMPANY immediately, through the contact form of our website, via e-mail, at sales@anastasaki.gr or by telephone. The possibility of cancelling the order is given, until the time we inform you of the shipment of your order and on condition that no invoice or receipt has already been issued for the purchase. Any cancellation, after the end of this period, is completely impossible and will not be accepted.
In case your order is shipped and you refuse to receive it, at the time of delivery, you will be fully charged for the shipping costs, both for the delivery to your address and of the order’s return to our COMPANY.
B. RETURNS
In all cases, where products, other than the exact content of the order, are delivered, by type or quantity or because of lack of property, which has previously been agreed upon in writing with the COMPANY, the customer reserves the right to return the products, for them to be checked and for the error / fault to be detected. In this case, the costs of returning the products to the company, as well as the costs of re-shipment to the customer, shall be borne by the COMPANY, provided that the method of return proposed by the company is respected and met, in the following specific cases:
1. RETURN, ON THE BASE OF INCORRECT DELIVERY
In case where, by mistake of the shipping company or error of our COMPANY in the selected codes, a non-corresponding package and not what was intended for you, based on your order, has been delivered to you and you wish to return it and replace it, with the correct content of your order, you must immediately inform the COMPANY, either by phone or e-mail, at the address sales@anastasaki.gr, based on the details under the tab «CONTACT», for any mismatch between the product (type, quality, quantity), within three (3) calendar days from the delivery, in order to receive instructions for its return and replacement, free of charge for the customer. After this period expires, no such declaration will be accepted and the COMPANY will not be, in any way, liable to the customer.
If you wish to keep the order delivered to you, regardless of the error, please contact our company, by phone, via the contact form of our website or by e-mail, at the contact address sales@anastasaki.gr, in order to settle the difference between the orders and the value of their content. In case your original order was of higher value, compared to the products you have received, we will pay you the difference, in a bank account that you will indicate to us. Otherwise, in case of a higher value of the products you have received, compared to the products that you have originally ordered, you will be offered a discount of -30% of the value of the most expensive product and you will only owe us the difference, if there is any [f.e. a) if you have purchased products worth 30 € and you are delivered products worth 100 €, you will be granted a discount of -30% and you will only owe us the difference of 40 €, b) if you have purchased products worth 50 € and you are delivered products worth 70 €, you will be granted a discount -30% and you will be able to keep the product free of charge].
2. RETURN OF DEFECTIVE PRODUCTS
In anastasaki.gr, we take all possible steps to ensure that our products are packaged properly and carefully, for them to be delivered in the best possible state, without any damages. For this reason, the products available for shipment from the online store anastasaki.gr are packed with the utmost care and meticulousness (box, touch paper, bubble wrap). In addition, after consultation with the shipping company, we ship our products, with special labelling and appropriate packaging, which fully protect them from damage, during their shipment and storage. However, in case you discover any damages, the following steps should be followed:
When the shipping company delivers the package to the customer, each product must be checked and any reservations must be recorded on the shipping company’s delivery slip, in case of partial or total damage. If, at the time of delivery by the shipping company, you find that the package appears «damaged», f.e. there is damage to the packaging or the product, then you must not proceed with the delivery, but you must notify our COMPANY within twenty-four (24) hours, either by telephone, or online, through the contact form of our website or by e-mail, at the e-mail address sales@anastasaki.gr, based on the details under the tab «CONTACT», for the non-delivery and the justification for it, for us to examine potential damage. It is important, at the time of delivery by the employee of the shipping company, to check the products and especially, in case the packaging shows signs of wear, puncture or rupture. In this case, the customer is charged only with the shipping costs.
On the contrary, if the customer does not complain, when receiving the package in person and receives it without reservations, this means that the package was delivered in good condition.
After receiving the products, the customer should carefully remove the packaging paper and protective materials, with caution, not to cause damage to the products. If, when opening the package, the customer finds that the item has a manufacturing defect or wear (cracking – breaking – tampering), caused during shipping, the customer must declare the existence of a defect upon arrival (DOA), within twenty-four (24) hours from the delivery, accompanied by photographic material, to prove the defect of the product, either by telephone or online, through the contact form of our website or via e-mail at sales@anastasaki.gr, based on the details under the tab «CONTACT», in order to examine the existence of a defect and the possibility of its restoration, as well as to receive instructions for its return and replacement, free of charge for the customer. This period may, under conditions, be extended up to three (3) calendar days, based on proof that the defect could not be declared earlier.
If it is decided that the product should be returned, its return should take place, accompanied by the packaging and all the original documents, accompanying it (shipment bulletin, purchase document, etc.), in the exact condition, in which it was delivered, for us to attempt to restore it. If a defect should be found, after the delivery and the product’s packaging does not exist or it was received by the shipping company employees, at the time of the item’s delivery, the packaging is not required. In case the products are returned damaged or incomplete, anastasaki.gr has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to proceed, unilaterally and without further ado, to a total or partial netting of his claim against the customer.
Please note that if the customer has received partially defective work (small wear) and decides to send it back, in any case, the returned will be replaced with a new product, same or other, of greater value and not with the same product, repaired.
In the rare case, where the product is completely damaged upon delivery and after your above communication with our COMPANY, you will not be asked to return the product, except to forward the above documents, which accompanied your order, along with the above photographic evidence, in order for the irreparably defective content of your order to be replaced and forwarded again to the customer, with the shipping costs covered by our COMPANY.
The return of the products will take place either through the selected shipping company or in the physical store of the company “OPTO – ANASTASAKI G.P.”. After the return of the products, the defect reported by the customer will be checked by the COMPANY and then, we will contact the customer, for information, on the results of the check and on the possibility of its restoration or replacement. If the defect is found, the product shall be repaired or replaced, respectively. Cancellation of the transaction, with a refund takes place only if it is impossible to repair the product in a reasonable time and it is not possible for the COMPANY to find or manufacture another product of corresponding or better characteristics or equivalent value, for the replacement. In this unique case of cancellation of the transaction, the refund of the original purchase’s value is made in the same way, by which the initial payment was made to the COMPANY.
The shipping costs, both for the return of the products to the COMPANY and for the shipping of the replaced product to the customer, are borne by the COMPANY.
3.WITHDRAWAL
The customer has the right of unjustified withdrawal, within fourteen (14) calendar days from the delivery of the products, as indicated on the purchase document from the physical store or on the receipt of the shipping company, in accordance with the applicable consumer protection legislation. In this case, the return declaration takes place, by sending an e-mail to sales@anastasaki.gr, based on the details under the tab «CONTACT», where your order number, personal information and contact number should be mentioned, without having to tell us why you wish to return them.
In particular, withdrawal from the contract and refund for the price of the returned products shall take place, after you inform us in writing of the request for return of the products, by simple letter or by filling in the relevant withdrawal form, which should be forwarded to our company, in the above mentioned ways. In both cases, the details of the document (number, date, name), the description of the product, for which the withdrawal is exercised and contact details of the withdrawing customer should be provided.
In order for us to accept the return, the products must not have been used, be in excellent condition, not damaged, be in their full original packaging (box, touch paper, bubble wrap) and with all the contents of the original packaging, such as the artist’s certificate of authenticity. In addition, it should be accompanied by all necessary documents proving the transaction (retail receipt, invoice, shipping slip, any contact form, etc.), by the person who originally purchased the product and whose details are included in the purchase document. In cases, where the buyer is a business, the returned products shall be accompanied by the shipping slip.
There is no right of withdrawal in:
1) goods manufactured on special order, in accordance with the specific directions of the consumer or clearly individualized for the consumer (custom – made),
(2) service contracts, after the full provision of the service, if the performance began with the customer’s prior explicit consent and with his recognition that he would lose his right of withdrawal, as soon as the contract would be fully executed by the supplier,
(3) contracts, where the consumer has specifically requested for a visit from the supplier, in order for him to carry out urgent repairs or maintenance work. If, in the case of such a visit, the supplier provides services, in addition to those specifically requested by the consumer or goods, other than spare parts, which have been compulsorily used, during maintenance work or during repairs, the right of withdrawal shall apply to those additional services or goods.
Within fourteen (14) days from the delivery of the returned products from anastasaki.gr, given that the above formalities and deadlines have been complied with, the products are in their original condition, not damaged and accompanied by the above necessary supporting documents, our company will refund to the customer with the amount of the value of these products, with which the customer has been charged, using the same means of payment used by the customer for the initial transaction, unless the customer has explicitly agreed to a different method.
The return products can only be received from the address, which you had originally indicated for their shipment and which you have indicated to us in writing. The return of the item is accepted, only if the customer has previously paid any amount covered by the COMPANY for the product’s shipment to them.
Shipping costs for the return of the products, due to withdrawal, are borne exclusively by the customer. When the package is returned, the shipment must not take place by the recipient’s charge. Otherwise, the shipping costs will be cleared and deducted from the price of the sale, which is to be refunded to the withdrawing customer.
We will accept the return of the products, if you pack them, so that they are completely protected, during shipment and send the package with the shipping company, which has delivered your order, «To the Return Department» of the COMPANY. We recommend that you send the package by courier or registered mail, through the company, which you had selected for the delivery of the package. The COMPANY is not responsible for any loss or destruction of the products, during their shipping, for return.
On the contrary, if the returned product has been damaged, either during shipping for its return, or by fault of the customer, or its value has been reduced by handling, which was not necessary to determine the nature, characteristics and operation of the products, our COMPANY will assess the value of the losses and the amount of the reduction in value and in case the latter is obliged to make a refund to the customer, the corresponding amount of the loss will be deducted from the total amount of the refund.
In any case of non-fulfilment of these conditions, we reserve the right not to accept the refund, due to withdrawal and we will not refund you with the money of your original purchase.
In addition to the rights granted by the return policy, in any case, all rights applicable to consumers are recognized by the applicable provisions and legislation, relating to the sales contracts and consumer protection, as well as any right arising, regarding the conditions of the product’s warranty.
C. CHANGES
In case you wish to change the returned product with another product of your choice, you must send a message, via the contact form of our website, or by e-mail, at sales@anastasaki.gr, within fourteen (14) days from the delivery of the product, describing your return request, indicating the code of the product(s) you want to return and the code of the product(s) you want to buy, in its / their place and you will receive our reply immediately. You can choose a new product of equal or greater value.
In case of change of product, the shipping cost for each return and delivery of the new product is borne by the customer.
D. REFUND
In all the above mentioned cases of cancellation, withdrawal or return, where it is required, the refund shall be made in the same way, as the customer’s initial payment to the COMPANY, unless otherwise explicitly agreed. This is possible, only for purchases made electronically, in the online store www.anastasaki.gr and does not apply to purchases from our physical stores.
Especially, in case of payment by credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the Bank will, then, carry out any transaction necessary, based on the contract drawn up with the customer, with no other responsibility of the COMPANY. The COMPANY, following this notification, is not responsible for the time and method of execution of the settlement, which is regulated by the abovementioned contract.
In case of payment by cash on delivery, the refund amount will be credited to an account, declared by the customer, to our COMPANY, upon communication and if the legal conditions for the refund are confirmed. If the customer had chosen the option «receive from the store», the refund will be completed through the physical store of our COMPANY.
In case of payment by bank deposit, a reverse bank transfer will be made from the company’s accounts to the customer, to the account, from which the deposit was made.
It is noted that all changes and refunds are made to the current prices of the products and not to the price they had at the time of purchase.
Under no circumstances will shipping costs be refunded, if the customer had chosen a shipping method, other than the cheapest standard shipping method, offered by the COMPANY.
V. LEGAL FRAMEWORK - RESERVATIONS
The present terms of use of our website, as well as the general terms of trade with our users / customers, are fully aligned with the applicable legislation, regarding the protection, both of users’ personal data and their rights, as consumers, in accordance with the relevant applicable laws and in the spirit of good faith and respect for business practices.
A. CONSUMER ETHICS CODE FOR ELECTRONIC TRADE
The Code of Consumer Ethics for Electronic Trade (e-Commerce), as formulated on the basis of No. 31619 oc. / 2017 Ministerial Decree of the Minister of Economy and Development in the Government Gazette of the Hellenic Republic (Government Gazette B’ 969 / 22-03-2017), is published in our online store www.anastasaki.gr and you can read it in full, by clicking here.
B. GENERAL PROVISIONS
The website www.anastasaki.gr reserves the right to modify or renew the products available, the selling prices and other terms and conditions of transactions. Our COMPANY undertakes to update this text for any change or addition.
Our COMPANY may, at its sole discretion, immediately terminate any agreement with you, under these terms, at any time, informing you and / or in case you have a login account, cancelling your membership and access to your account. Our COMPANY may even suspend your use of its services at any time, without notice and without any liability to you.
By the present terms, you accept that your unauthorized use of its services may result in irreparable damage to our COMPANY and / or its licensors and partners, for which any monetary damages would be insufficient. Therefore, in case of such unauthorized use, our COMPANY and our licensors / partners, as appropriate, will have the right to request, in addition to any other available legal remedies and appeals, the immediate taking of provisional measures against you, prohibiting you from any further use of the services of anastasaki.gr
The invalidity or non-enforceability, in whole or in part, of any provision of these terms shall not affect the validity or enforceability of the remaining provisions, in whole or in part, respectively. All or part of any provision, deemed by a competent court to be invalid or unenforceable, shall be deemed to have been deleted from the present terms.
The present terms represent the overall agreement between our COMPANY and you, as our customers and replace any prior term, condition, agreement and arrangement regarding your use of anastasaki.gr services. These terms concern you personally. You are not entitled to assign these terms, in whole or in part, to any third party, without our prior written consent. Any person, who is not a party to these terms will have no right to enforce any provision of these terms.
We will act immediately, if there are indications that any User Content violates these terms. In case you know or suspect that any illegal activities are taking place, or you know or suspect that pieces, belonging to you have been violated, please write to us at sales@anastasaki.gr, noting the letter “To the Directorate”.
Any failure on our part to enforce any of these terms in no way constitutes a waiver of them or the right to enforce them at a later stage.
Regardless of the country, from which you access or use the services of anastasaki.gr, to the extent permitted by law, these terms and the use of our website’s services, on your part, are governed by greek substantive and procedural law and the exclusive jurisdiction and local and substantive competence is reserved, in favour of the courts of Athens, Greece, to resolve any disputes that may arise under them.
C. ALTERNATIVE DISPUTE RESOLUTION
According to Directive 2013/11/EC, which was incorporated in greek law with CMD (KYA) 70330/2015, it is now possible to resolve consumer disputes electronically, through the Alternative Dispute Resolution procedure (ADR), throughout the European Union. If the customer has the status of consumer (i.e. a person acting outside of professional status) and has any problem with a purchase, made from our website, they may follow the ADR procedure, through the single EU-wide platform, for electronic dispute resolution (ADR platform), which is available on https://webgate.ec.europa.eu/odr/main/index.cfm
VI. CONTACT
In case you need more information about the website www.anastasaki.gr or you have any suggestions or recommendations on how to improve the services of our COMPANY, please contact us, by phone or via the contact form of our website, as by e-mail at sales@anastasaki.gr. Alternatively, you can send us your suggestions and questions, by post, to: ANASTASAKI G.P., d.t. “OPTO”, 41, Agiou Athanasiou str., zipcode 15125, Marousi, Athens, Greece, with reference “To the Directorate”.
